General Terms and Conditions of Sale
1. Scope of Application
These general terms and conditions apply to bookings made for the 2025 season. They govern the contractual terms of use. To enter the campsite, prior authorization must be obtained from the reception manager or the management. Unaccompanied minors will not be admitted.
In accordance with article L221-28 of the Consumer Code, the provision of accommodation services for a specific date and period is not subject to the 14-day withdrawal right.
2. Contract Engagement and Termination
The contractual relationship between the customer and L'Argentière is considered valid without the need for an explicit signature. On the internet, double opt-in serves as acceptance of these general terms and conditions and the terms of use. By phone, email, or through an intermediary, payment made for the service or product from L'Argentière constitutes acceptance of these terms.
The customer may terminate the contract before its expiration according to the terms outlined in the "interruption of stay" section. The management may terminate the contract early only in the following cases: if forced by a case of force majeure, through intervention by the authorities, or if invoking the termination clause, particularly in cases of non-compliance with the internal regulations or the contract.
3. Insurance
Both the tenant and the management of the establishment agree to hold valid and up-to-date mandatory annual insurance policies, and to provide proof of validity at any time, particularly in cases of damage caused by either party.
4. Booking and Billing
A 30% deposit of the stay is required at the time of booking to confirm the reservation. Vouchers (credit notes) cannot be used for the deposit payment. L'Argentière will not be held responsible if the deposit cannot be cashed and does not lead to a final reservation. It is non-refundable unless cancellation insurance was taken out.
5. Payment Methods
The bill for the stay and other services is payable in Euros before or at the latest on the day of arrival. Accepted payment methods are: bank transfer, credit card, cash, or holiday checks. Checks are not accepted. Late payment will incur penalty fees.
Bookings made via partners such as Booking.com are subject to the same terms and conditions and internal regulations. This applies to customers who did not make their reservation directly via our website or by phone with our reception team, but through an online intermediary.
7. Interruption of Stay
Any interrupted or shortened stay (late arrival, early departure, non-stayed days) will not be entitled to compensation, refund, or credit from L'Argentière, as cancellation insurance does not cover these circumstances. However, customers may subscribe to cancellation insurance with our partner Campez Couvert, which covers interrupted or shortened stays.
8. Cancellation Fees
Fees for cancellation are as follows: - Up to 30 days before arrival: 30% of the total cost of the stay. - Between 30 and 7 days before arrival: 50% of the total cost of the stay. - 7 days or less before arrival: 100% of the total cost of the stay.
9. Cancellation Guarantee or Insurance
Cancellation insurance is optional but recommended. It can cover cases of early departure, personal incidents, or health issues. Terms and conditions of this guarantee and how to submit a claim are available with our partner, Campez Couvert.
b) Stays > 7 nights
You have two levels of coverage to choose from at the time of booking: the Sunêlia cancellation guarantee (free) and the cancellation insurance from our partner Campez Couvert (charged at 4% of the total price of the stay). You can also decide not to take any coverage.
Sunêlia Cancellation Guarantee :
L'Argentiere offers a cancellation guarantee for any stay of 7 nights or more. This guarantee takes effect as soon as the rental contract is signed and expires at midnight the day before the first day of the stay. Subject to compliance with contractual obligations, this guarantee allows you to obtain a refund of the amounts paid if your stay has to be canceled in the following cases according to the exhaustive list below:
· A serious illness, bodily injury, pregnancy complications, or the death of you, your spouse (legal or de facto), your parents or children, your guardian, your brothers, sisters, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, father-in-law, mother-in-law
· Serious damage requiring your presence on the day of the scheduled departure due to theft, fire, water damage, or natural events affecting your primary residence or professional premises, destroyed by more than 50% (insurance certificate required).
· Loss of employment of yourself or your spouse, provided that the procedure was not initiated before booking the stay.
All these cancellation reasons must be communicated by registered letter along with all necessary documents verifying the facts (expert report, police authorities' report, summons, medical or death certificate...) as soon as they occur, and no later than 3 working days after the event.
Campez Couvert Cancellation Insurance :
It is also possible to subscribe to the cancellation insurance from our partner Campez Couvert, which offers more comprehensive coverage, including coverage for stay interruption and shortening.
Complete list of guarantees included in the Campez Couvert insurance :
https://www.campez-couvert.com/
It is charged at 4% of the total price of the stay, and must be subscribed to at the time of booking or within a maximum of 48 hours. Any event leading to a cancellation must be notified as soon as possible (between 2 and 10 days) to the company Gritchen Affinity; the compensation file will be processed by their means.
L'Argentiere cannot be held responsible for any refusal by the partner insurance company to compensate the declared loss. In such cases, the present terms and conditions will apply, with the cancellation fees mentioned above.
Other cases :
If the Campez Couvert cancellation insurance is not subscribed and the reason for cancellation is not covered by the Sunêlia cancellation guarantee, the present terms and conditions will apply with the cancellation fees mentioned above.
10. Change of location
A change of location requested by the customer is possible within 24 hours of arrival, subject to availability. The customer will pay the difference if the new price is higher than the initially reserved price. There will be no refund if the new price is lower than the originally reserved price.
A change of location can also be made by L'Argentiere. If the price is higher, the difference will be offered to the customer. If the price is lower, the difference will be refunded to the customer. The services included in each mobile home range are not transferable in the event of a change.
11. No-show or late arrival
If the customer arrives late or does not show up on the scheduled date, no refund will be issued. No compensation will be offered for partial stays.
12. Late Payment Penalties
In case of partial or full non-payment at the time of departure, the tenant must pay SAS Camping Argentière a late payment penalty equal to three times the legal interest rate. The legal interest rate applied is the one in effect on the day the invoice is issued. Starting January 1, 2015, the legal interest rate will be revised every 6 months (Decree No. 2014-947 of August 20, 2014). This penalty is calculated on the total amount due (including taxes) and accrues from the invoice due date, without the need for prior formal notice.
In addition to the late payment penalties, any sum, including deposits, not paid by a professional client by the due date will automatically incur a fixed fee of €40 for collection costs (Articles 441-6, I, paragraph 12 and D. 441-5 of the Commercial Code).
13. Campsite Rules
The tenant agrees to respect the campsite rules and to familiarize themselves with the natural risk prevention plan. These are displayed at the entrance to the establishment. The campsite manager may terminate this contract for non-compliance with the rules (noise disturbances, inappropriate behavior at the pool, etc.).
Access to the campsite pool is reserved exclusively for tenants during the hours specified at the pool entrance. Visitors are not allowed. Pool rules are posted at the entrance and must be strictly followed, under penalty of permanent access ban to the pool or immediate termination of the rental contract without notice or justification by the campsite manager. Swimming trunks are required (no shorts), wristbands must be worn, topless is prohibited, and children must be accompanied by their parents.
14. Noise Disturbances – Misconduct
The tenant agrees to respect the rules posted at the entrance of the establishment, particularly regarding noise disturbances and misconduct. These include adherence to the curfew (midnight), respecting neighbors, etc. If the tenant does not comply with the rules for maintaining peace and respect within the establishment, the manager may terminate the contract immediately without justification and take necessary measures to ensure peace and safety in the establishment.
15. Service Restrictions
To comply with the health guidelines related to Covid-19 imposed on the outdoor hospitality sector, Camping de l’Argentière may restrict certain services and will inform clients within a reasonable time frame.
16. Information on Natural and Technological Risks
Where the obligation to inform applies, the manager must provide information on the specific natural and technological risks of the campsite or the area in which it is located and make it available to the tenant upon simple request at the reception. Fire and flood safety regulations and instructions are posted at the entrance to the establishment and at each restroom and are also available at the reception.
17. Reception of Visitors
All occupants, tenants, or visitors (external persons) must report to the reception upon arrival at the establishment to indicate the period of stay or visit, for information purposes, or they will be subject to a flat-rate stay fee. Visitors must pay a visitor's tax, the amount of which is displayed on the pricing board. They will not be able to use the establishment's pool. Vehicles of visitors or those not registered on a reservation must remain in the parking lot outside the establishment.
18. Check-in and Check-out Times
Arrivals for camping pitches are between 1:00 PM and 8:00 PM (7:00 PM outside July and August); departures are between 8:30 AM and 11:00 AM. For rentals, arrivals are between 4:00 PM and 8:00 PM (7:00 PM outside July and August); departures are between 8:30 AM and 10:30 AM. The latest time to be on the premises on the day of check-out is noon; after this, an additional night will be charged.
19. Taxes
Tourist tax: 0.48 €/night/person (subject to change by the municipality).
Eco tax: 0.72 €/day/person (contribution to environmental engagement).
20. Inventory - Deposits
The client has 24 hours after arrival to notify the reception by email only of any technical or cleanliness issues encountered in the rental. After this period, the establishment will intervene to repair the issue, but no complaints will be accepted.
A deposit is required upon arrival to guarantee the equipment of the mobile home and the cleanliness of the mobile home. The deposit by credit card hold will not be automatically debited from the client’s account. The deposit in cash will be automatically cashed if check-out occurs outside of reception opening hours.
Deposits are refunded on the condition that the check-out is done correctly and that the rental unit is left clean and tidy. The client must notify the reception upon departure for the inventory of the mobile home. Any missing or damaged inventory will be invoiced on departure.
For the mobile homes, a deposit of €350 is requested, and €100 for cleaning (cash or credit card). For the lodges, a deposit of €200 is requested, and €50 for cleaning (cash or credit card).